Lou Riggio

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5/31/2022 - 3 min read

New ways of accessing policy information speed claim settlements

Claim handlers spend a lot of time on the phone trying to get third-party policy information for subrogation purposes or to validate coverage.

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12/8/2020 - 3 min read

What do you know about the claimant? Simple ways to find third-party details

Adjusters can quickly find claimant details from policy information and verify the parties involved in an accident are who they say they are in Decision Net.

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11/2/2020 - 4 min read

Why improving subrogation may be more valuable than adding a policyholder

Investing in subrogation operations can yield a better ROI than acquiring a new policyholder.

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10/23/2020 - 3 min read

Maximizing recovers boost customer satisfaction better subrogation

An effective subrogation operation is built on data and analysis.

1/27/2020 - 3 min read

Picture this: Get critical claim insights from vehicle location photos

As claims fraud persists—costing insurers approximately $30 billion a year—adjusters play an important role in identifying questionable claims early.

12/10/2019 - 3 min read

Want to reduce cycle times? Find missing claim details faster

Claims adjusters are charged with a difficult task: They have to process claims quickly and efficiently, but sometimes they don’t have the necessary information to do so. Without critical entity or event details, claims stay open longer, cycle times extend, costs escalate, and customer satisfaction declines.

11/27/2018 - 4 min read

Uncover key claim details with social media

The average user spends 2 hours a day on social media. Hidden within the sea of tweets, snaps, and posts on these social platforms is information for the claims process.

7/11/2018 - 3 min read

How a professional’s reputation can expose inflated claims

Trusting information at face value is a thing of the past. Claims professionals know this well, because they must gather information on a claimant and research prior losses to validate a claim.

4/25/2018 - 3 min read

Looking beyond the blind spots to get the whole claims picture

Missing details can be key to settling insurance claims. What insurers don’t know can definitely hurt them.