Mike Rivers

5/23/2022 - 0 min read

Why injury analytics aren’t just for soft-tissue claims

Rising injury claim severity is presenting insurers with significant challenges. Not only are these claims more costly, but they’re often more complex.

3/16/2022 - 2 min read

How insurers can improve demand package review results for injury claims

It takes substantial resources to get a complete picture of the medical history and relevant data in a case to properly review demand packages.

6/8/2015 - 1 min read

Why claim managers value adjusters who apply analytical thinking

When it comes to liability claims, managers want fast, fair, and consistent resolutions that keep loss costs under control.

3/25/2015 - 4 min read

Taking adjuster training to the next level using technology to improve claim outcomes

Determining proper adjuster caseloads and developing claim-handling procedures are often top internal agenda items for many claims organizations. The common thread of the two goals involves striking the right balance between resource allocation and consistent claim handling. Both are critical to ensure proper claims administration.