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Claims Solutions

XactAnalysis: Property Insurance Claims Management

XactAnalysis^® constantly monitors your claims data to help catch errors, report on progress, and benchmark performance to reduce claims costs and increase the precision and speed of settlements.

Effective claims work calls for the right data

A claims manager’s work can be challenging, especially when there’s little insight into what occurs throughout the life of the claims. You need to follow key metrics related to the claims workflow and cycle times, as well as benchmark your performance against the industry to continually improve in the highly competitive landscape.

View and track the entire lifecycle of a claim

Drastically reduce cycle times, saving time and money while increasing customer satisfaction.

Automated claim information

Get claim information at every level, everything from the details of a single flooring item to receiving an alert of all claims over $10,000 in a given region. You can even have the system monitor trends and inform you of price deviations.

Customize to your workflow

Fit XactAnalysis to your needs. Integrate ClaimXperience with your in-house systems and set up rules to alert you to certain events. You can set alerts for individual claims or from monthly reports. You can also tailor the rules for different roles, claims, or trades.

View the entire claims cycle

Get a complete view. Track the progress of any file, manage the approval process, and mark files for follow-up. You can also compare original and corrected estimates and review claims in real time.

“XactAnalysis allowed us to quantify that $35 million of $100 million in deferred payments are never collected. How could we have made a policy decision about deferred payments without this information?”

Top 10 Insurance Carrier Customer

XactAnalysis promotes policyholder satisfaction

Fast, effective claims service is the number-one driver of customer satisfaction and policyholder loyalty.

Read the case study

XactAnalysis promotes policyholder satisfaction

Features and capabilities

Instant quality assurance and review

The Review Queue provides automatic management of your QA and re-inspection workflows. Your review teams will have everything they need for a desk audit: digital images, sketched floor plans, and detailed estimate reports.

Bulk assignment import

Quickly create new assignments in bulk rather than one-by-one. Simply download a .csv template from XactAnalysis and populate it with claims data (up to 500 rows per file).

Smart reviews for potential scoping issues

Alert your adjusters of potential issues during the initial estimate—the most effective time to make changes. Electronic audits flag items while network audits that run on each file inform QA teams of any issues, allowing them to make the most of their review time.

Performance scorecard

View performance metrics based on a variety of criteria, such as cycle times, customer satisfaction, and estimate quality. You can generate an overall rating you can use to determine if teams are meeting company standards and where to make improvements.

Secure assignment network

The XactAnalysis Network is a secure extranet with the most advanced encryption available. It lets industry players exchange and manage estimate data in real time, supporting claims data from auto, workers comp, contents, and property lines of insurance.

Benchmark alerts

Set up Benchmark weather alerts to automatically validate whether a reported date of loss corresponds with actual weather events. Learn about Benchmark alerts.

Claim view

Link and manage multiple assignments associated with a single claim file, giving you an overview of the activities that occur on each of those assignments.

Add AI-powered automation to XactAnalysis

AI-powered assignment summaries and automated insights will enhance your XactAnalysis workflows, cutting review time while improving quality assurance. XactAI™ seamlessly integrates with your existing claims monitoring tools to deliver faster, more accurate results.

Learn about XactAI

XactInsights

The XactInsights add-on lets you search for key data points using everyday claims language and automatically learns and suggests your most used reporting features. Your searches, pinboards, and captured insights can be shared and followed.

Learn more about XactInsights

XactInsights

XactAnalysis SP

XactAnalysis for Service Providers (SP) allows assignment receivers (such as insurance repair contractors, cleaning specialists, and independent adjusters) to view the same details that assignment senders see—including photos and sketched floor plans.

Learn more about XactAnalysis SP

XactAnalysis SP

Adjuster Noting Damages To Residential Exterior On Tablet

XactAnalysis Product Training

Whether you’re just getting into XactAnalysis or are already a seasoned user, training options and resources will meet you at your level and take you to the next, at your own pace.

Explore XactAnalysis training

XactAnalysis Product Training

XactAnalysis QR

XactAnalysis Quality Review is an advanced tool for claims management that automates reinspection workflows to improve accuracy and efficiency. It streamlines quality reviews, prevents errors proactively, and provides data-driven insights while offering customizable rules and comprehensive quality control features.

Learn more about XactAnalysis QR

XactAnalysis QR

Case Study

XactAnalysis promotes policyholder satisfaction

Fast, effective claims service is the number-one driver of customer satisfaction and policyholder loyalty.

Download case study

Do more with the Verisk ecosystem

XactAnalysis is part of the Xactware family of products. Explore other Xactware products designed to enhance the life cycle of every claim.

Taking Photo Of Home Exterior On Mobile Phone

Claims collaboration tools

Accelerate the claims cycle with the collaborative portal that helps streamline the claims process and elevates the policyholder experience.

Learn about ClaimXperience

Claims solutions weather verification reports

Property-specific hail, straight-line wind, hurricane wind, and lightning data to help you verify damage and date of loss.

Learn about Benchmark

Fans Drying Residential Basement After Flood

Restoration job management

Enhance your workflow by streamlining job management for your restoration projects.

Learn about Restoration Manager

Contractor Working In Damaged Home On Tablet

Property claims estimation

The most powerful and comprehensive solution for property claims estimating.

Learn about Xactimate

Contents estimating

Accelerate personal property claims estimation for contents claims adjusters and contents replacement service providers with XactContents.

Learn more about XactContents

Independently researched reconstruction pricing database

Verisk does research and reports on pricing data from a variety of sources to guarantee accurate prices for the restoration industry.

Learn about Pricing Data Services

The world’s largest P&C claims database

Fast-track claims while improving fraud detection with access to data from more than 1.8 billion claims.

Learn about ClaimSearch

Contents tracking for pack-out and pack-back

Keep customers in the loop on the pack-out and pack-back process and keep track of everything.

Learn about ContentsTrack

AI-powered self-service reporting

Get critical claims data insights faster with an intuitive interface that learns as you use it and speaks your language.

Learn about XactInsights

Contact us to learn more

For product information, pricing, or account status, our sales team is available Monday through Friday, 7 a.m. - 5 p.m. Mountain Time.

Sales

1-800-424-9228

Support

1-800-710-9228

For service or support:

Free live chat (via the eService Center) is available 24/7 (except Christmas Day and New Year's Day) to assist customers in real time.

Phone support for a $20 fee is available 6 a.m. to 6 p.m. Mountain Time, Monday - Friday (except Christmas Day and New Year's Day).

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